CMA Policies

**If you do not understand any part of these policies, please contact Coletrain Music Academy (CMA) or seek legal advice before agreeing to these policies at the time of your enrollment.

No Long Term Contracts + Flat Rate Tuition: Coletrain Music Academy offers students a flat rate tuition model as well as the flexibility of going month-to-month with no long-term contracts. Students are required to sign up for a minimum of one month of weekly lessons and are required to prepay for the month of lessons. The payment method you enter at the time of enrollment will automatically run on the first day of your lessons for a prorated amount depending on your start date and will then adjust to run on the 1st each month thereafter. Students may cancel their lessons at any time with a two-week notice emailed to hello@coletrainmusicacademy.com to give our staff time to stop payment. Students who choose to cancel during their billing cycle will not be refunded for lessons. We recommend canceling at the end of your billing cycle and utilizing the lessons that you have prepaid for.  

Holiday Closures: Coletrain Music Academy is headquartered in Buena Vista, Colorado and has adopted Buena Vista School District calendar honoring the majority of holiday closures. We currently honor the most common dates when the majority of our students need to miss or cancel lessons. These holidays are Spring Break, Thanksgiving Break, and Winter Break, as well as major federal holidays including MLK Day, Memorial Day, Independence Day, and Labor Day. Please refer to the public Buena Vista School District Calendar HERE or find it in the footer of our website. Please note that students are still responsible for paying tuition during the months that these holiday closures fall. For students that want to continue with their lessons during these holiday breaks, we offer free access to a library of e-courses which their teacher may prescribe. Should students want to pause their lessons during the months with holiday closures we welcome this as well. However please note that CMA cannot hold lesson spots and cannot guarantee the student’s lesson time won’t be filled.

Please note these 2026 Closures (**music lessons will not be held on these dates unless you have made previous arrangements with your teacher**)

• MLK Day, January 19th
• Spring Break, March 23rd-27th
• Memorial Day, May 25th
• Independence Day, July 4th
• Labor Day, September 7th
• Thanksgiving Break, November 23rd-27th
• Christmas/Winter Break, December 21st – Jan. 3rd

Student Cancellations

• Students are allowed two makeup lessons every 90 days for lessons they cancel. Students must log into their dashboard to cancel these or you may reach out to your teacher and ask them to cancel.
• Makeup lessons must be arranged directly with the teacher and are subject to availability.
• Beyond this allowance, missed lessons will not be rescheduled or refunded. In these cases, the teacher may prescribe an on-demand e-lesson from our learning library that students can review at their own convenience.
• In the case of a medical emergency, students should notify their teacher as soon as possible. Teachers may, at their discretion, arrange a makeup lesson for medical emergencies on a case-by-case basis.

Teacher Cancellations

• Teachers are required to arrange a substitute instructor from Coletrain’s pre-qualified list if they cannot teach a scheduled lesson.
• If no substitute is available at the student’s regular time, the teacher will work with the student to find another day/time for a makeup, either in person or virtually.
• If no agreeable time can be arranged, the teacher may issue a makeup credit that can be applied toward a future lesson or they may elect to prescribe the student with an on-demand e-lesson.

General Policy

• When you enroll at Coletrain, you are reserving your teacher’s time each week. Tuition is billed monthly in advance, and this ensures instructors are compensated for the time they dedicate to their students.
• This policy is designed to balance flexibility and consistency for students while protecting the Academy’s ability to attract and retain elite instructors.

Snow Days/Inclement Weather: Coletrain Music Academy does not follow the public school system when determining when to close due to inclement weather. Should we choose to close early, delay opening, or otherwise cancel services at the studio, students will be contacted by the school or their teacher and may be prepared to Skype into their lesson.

Application + Registration Fee: A one-time $20 registration fee will be due at the time of registration for all NEW and RETURNING students. This fee will occur each time a student needs to enroll.

TERMINATION OF LESSONS:TERMINATION OF LESSONS: Cancellation of lessons requires a two-week advance notice, in writing sent to hello@coletrainmusicacademy.com, to ensure our team has ample time to stop payment on your tuition.When you enrollat Coletrain Music Academy are reserving lessons and thus a teacher’s time in advance for a minimum of one month and thus youraccount is paid for through your billing term. Essentially, you are prepaying for the month ahead so we are unable to offer refunds should you decide to cancel before your billing month is over. We recommend canceling at the end of your billing cycle and utilizing the lessons that you have prepaid for.  

TERMS & CONDITIONS: Student, Parent/Guardian fully and unquestionably release Coletrain Music Academy, the instructors, contractors, employers, employees, and authorized guests from any and all claims for any and all injuries, accidents, and losses that he/she/they may receive. Student, Parent/Guardian understands that the whole of this agreement (liability) is effective from the date listed and will remain in effect indefinitely but may be updated annually for informational purposes.

* Please note Coletrain Music Academy recommends a parent or guardian remain present during lessons for children 12 and under. This allows for the parent’s involvement and understanding of what is being taught, and what needs to be worked on at home. However, we allow our Independently Contracted Instructors to determine if they want to enforce this policy as we understand there are some students that might perform better without a parent present.

* Please note all in person lessons are required to take place at Coletrain Music Academy. Lessons are never to take place at the student’s home or at the teacher’s home, or anywhere that has not been previously authorized by Coleman Smith. Violation of this policy will result in the immediate termination of the teacher and termination of the student. The student will lose their scheduled lesson day and time, and will not be refunded for any missed lessons as a result. This policy is in place because the safety of our students and teachers as well as the integrity of our brand are of the utmost importance.